Luxury vacations for professionals

FAQs

Why Vacation Club

Are there any extensive collection of tours and unique activities?

It also offers its members a wide range of tours and unique activities that can suit their preferences and interests. These include cultural, historical, adventure, wellness, culinary, and entertainment tours and activities. The online travel agency may have a poor choice of tours and activities, and may not cater to the specific needs and wants of the customers.

Are there any restrictions or blackout dates for booking travel through your vacation club?

While some exclusive deals and promotions may have specific terms and conditions, our vacation club generally offers flexible booking options without restrictive blackout dates. This allows you to plan your travel around your schedule and preferences.

Can I customize my vacation package based on my specific needs and preferences?

Absolutely! Our vacation club is all about personalization. You have the freedom to design your dream vacation, selecting your preferred dates, destinations, accommodations, and activities. Our team is dedicated to ensuring that every aspect of your trip is tailored to your unique desires.

Can you tell me more about the exclusive benefits and perks available to members?

As a member, you’ll enjoy a wide array of exclusive benefits, including significant discounts on accommodations, flights, car rentals, and activities. You’ll also have access to personalized concierge services, 24/7 customer support, and special promotions not available to the general public.

It gives its members exclusive benefits that can revolutionize their travel experience and well-being. For example, the premium membership includes unlimited access to luxury airport lounge, 24/7 online access to licensed doctors for consultation, flight insurance, best price guarantee, medical emergency air transport from anywhere 500 or more miles from home, fast passport and visa service, shoppers discounts and travel marketplace. The online travel agency does not offer these benefits, and may only provide basic customer service or assistance

How can I get savings?

The vacation club also lets its members use points or credits to book their travel, which can further reduce the cost of their trips. The points or credits can be earned by referring friends, booking with the club, or participating in special offers. The online travel agency does not have a point or credit system, and may only offer rewards from certain providers or platforms. There are also lots of unpublished discount rates to hotels, rentals, car rentals, cruises and flights.

How can I be sure that your vacation club is the right choice for me?

We are confident that our vacation club offers unparalleled value, personalization, and exceptional experiences for busy professionals seeking better work-life balance. With our exclusive benefits, an extensive selection of destinations and accommodations, and commitment to your satisfaction, we believe our vacation club is the perfect choice for discerning travelers like you. We invite you to join us and experience the difference for yourself!

How do I book my travel through your vacation club, and is the process easy?

Booking your travel is a breeze with our user-friendly online platform. Simply log in to your member account, browse the available options, and make your selections. If you need any assistance, our knowledgeable customer support team is always ready to help.

How does your vacation club help busy professionals achieve better work-life balance?

We understand the challenges faced by busy professionals, which is why our vacation club is designed to provide stress-free, rejuvenating travel experiences. Our tailor-made packages and dedicated support allow you to escape the daily grind, recharge, and return to work with renewed energy and focus.

What are the vacation club advantages?

The online travel agency cannot compare to the vacation club in terms of exclusive membership pricing, great savings, 24/7 customer service,  exclusive complimentary benefits and extensive collection of tours and unique activities.

What are the membership pricing benefits I can get?

The members of the vacation club get access to astonishingly low rates that are only for members. These rates will save the members up to 80% on flights, hotels, car rentals, cruises, tours/activities and more. The online travel agency, however, offers the same rates that anyone can find on the internet, and may charge extra fees or taxes.

What types of destinations and accommodations can I expect to find through your vacation club?

Our vacation club offers an extensive selection of destinations worldwide, from exotic beaches to vibrant cities and breathtaking natural wonders. You’ll have access to luxurious hotels, resorts, villas, cruises, and unique accommodations, ensuring a truly unforgettable travel experience.

What if I have a specific question or need assistance during my trip?

Our dedicated customer support team is available 24/7 to assist you with any questions or concerns you may have before, during, or after your trip. Whether you need help with a booking, have a special request, or require support while traveling, we’re always here to ensure your experience is smooth and enjoyable.

Memberships

Can I upgrade my membership tier?

Yes, of course! You can send your request by email using subject line “Membership Upgrade Request” to email address membersupport@designyourownvacation.com with your full name, current membership and member id number

How can I cancel my membership?

To cancel, simply send your request by email to membersupport@designyourownvacation.com with subject line “Cancel Membership No. ” Please include your name, member id, why cancel, etc.  But keep in mind, cancelling means you’ll lose all your fantastic benefits. 

How can I contact customer service regarding my bookings and enquiry?

We provide 24/7 customer support by chat, phone and email pre and post booking which you can access from the members booking platform.

How can I update my personal details like email address?

You can update your personal details like email address, home address in your personal account when you login in this website.

How do I become a member?

Choose from our two membership options and proceed with payment. You’ll receive a welcome email with login details for our booking platform within 24 hours if you join on a weekday. For weekend registrations, expect your email by Monday or Tuesday night.

How does the membership work, and what are the different membership tiers?

We offer two membership tiers: Economy and VIP. Both tiers provide access to our exclusive booking platform, discounts, and benefits, with the Premium tier offering additional perks and savings. You can choose between a monthly or annual subscription, with the annual option providing the best value.

I did not receive my welcome email with login credentials. What should I do?

If you haven’t seen your welcome email pop up within 24 hours of joining, don’t worry. Just let us know by email using subject line “login credentials problem” to membersupport@designyourownvacation.com

What is the restrictions/terms and conditions of use of membership access when booking:
  • the member is only allowed 2-3 times a year booking for other people that are not direct family members living in the same household but the member is required to be included in the booking as well
  • the member is not allowed to use the booking platform for commercial purposes
  • the member is not allowed to use the booking platform for fraudulent purposes
Why is my membership cancelled without notice?

If it happened then you might have violated the booking platform terms and conditions of use such as:  

  • Use the booking platform fraudulently
  • Use the booking platform for commercial purposes
  • Violated the restrictions/terms and conditions of membership use
  • You haven’t paid your membership fee before expiry.

 

But if you haven’t done any of the above, please let us know by sending email enquiry using subject line “membership cancelled without notice” to membersupport@designyourownvacation.com

What will happen to my upcoming bookings if I cancel my membership?

 If you decide to cancel, any upcoming bookings you have will still be honoured. But just a heads up, you’ll lose any membership perks like VIP Airport Lounge access. If you’re thinking about cancelling, we’d suggest waiting until after your last booking. That way, you can enjoy all your benefits right up to the end. Let us know if you need any help!

Complimentary Benefits

24/7 Online access to fully certified and licensed US doctors

As a Premium Member, you have unlimited access to a doctor via telemedicine. You have the security of 24/7 access to a real, fully certified, and licensed US doctor available at any time while you are travelling.

Are my family members benefiting from my Vacation Club benefits?

Actually, the benefits are exclusive to you as a Premium Member. But don’t worry, your family will definitely automatically enjoy the savings too. It’s a win-win for everyone!

Can I book hotels, and experiences for family members?

Absolutely! You can definitely book hotels and experiences for your immediate family living in the same household. Enjoy planning your adventures

Can I bring a guest to the VIP Airport Lounge?

Absolutely! Just note, there might be an admission fee for guests at the time of use. While most lounges welcome any number of guests, a few might have guest limits. Enjoy your visit!

Can I take children in for free to the VIP Airport Lounge?

Sure thing! Most lounges welcome kids at the standard guest rate. For specific lounge policies, just head to prioritypass.com/en/airport-lounges after activating your VIP Airport Lounge benefit on our Members Booking  Platform.

How can we access the benefits like airport lounge or medi-jet service

For some of the benefits, you will have access to a registration form in the members booking platform so that your benefit is activated by our partner providing the benefit.

What are members-Only tailored offers?

As a Premium member, you’ll receive special offers handpicked just for you, based on your unique profile and travel preferences. Happy traveling.

What is Fast Pass Passport and Visa service?

As a Premium Member, you now have speedy access to passport and visa services at special member-only prices. Our global leader in Travel Documentation services has got you covered, from passport applications to visas. Plus, you’ll get up-to-date info and recommendations for your destination, all managed by a local expert team. Traveling just got a whole lot easier!

What is Private Medi-Jet service?

As a Premium Member, Medi-Jet is your free, one-call lifeline when you’re far from home and need medical help. This top-tier air transport service ensures you get the best care at your chosen hospital, no matter where you are in the world. If you’re 500 miles or more away from home and face a medical emergency, our team is ready to help 24/7. Plus, you’ll have access to second opinions, prescription assistance, and up-to-the-minute security advisories before you travel along with safety assessment while you are away. With Medi-Jet, you’re never alone on your travels.

What is VIP Airport Lounge access?

As a Premium Member, this is where you can unwind in over 1,400 Airport Lounges across 148 countries, no matter your airline or travel class. Enjoy free drinks, Wi-Fi, and more in a peaceful setting. Say goodbye to crowded gates!

What is the Best Price Promise benefit?

As a Premium Member be rest assured, that our rates are unpublished and exclusive. If you spot the same hotel or flight itinerary at a lower price elsewhere, we’ll match or beat it. Can’t do it? We’ll refund 110% of the difference – no credits or vouchers, just cash back! Just remember to submit your claim via the form in the ‘Member Benefits’ section of your booking portal before booking. Some eligibility criteria apply.

What kind of experience can I book and enjoy?

Explore our world’s most extensive collection of tours and experiences! With activities catalogue boasting over 300,000 options across thousands of destinations, you’re spoilt for choice. Whether you’re after a budget tour or a ticket to a unique attraction, we’ve got you covered. And with many activities offering free cancellation and flexible payment options, you can book with confidence. So, what are you waiting for? Start your adventure today!

General

Is my payment method saved for booking purpose

Actually, the payment method you used for your membership sign-up isn’t stored for future bookings and reservations on our platform. Each time you book, you’ll be asked to provide your payment details. Happy booking!

How can I retrieve my password?

If you have forgotten your password, simply click ”Forgot my password” above the log-in button on the Members Booking Platform and follow the instructions shown on the screen.

How do I get the vacation club mobile apps?

If you are using iphone download from App Store using this link: https://apps.apple.com/au/app/departure-travel-club/id6469112841 and if you are using android, download the apps from Google Play using this link: https://play.google.com/store/apps/details?id=com.dtc.travel.  Just click the link for the apps showing in the bottom of the homepage.

My payment details was changed, What should I do?

Please update your payment info to get your account back up and running in your paypal or credit card

What payment methods do you accept?

We happily accept Paypal, Stripes, Mastercard and Visa credit cards, as well as Mastercard and Visa debit cards for your convenience. 

Travel FAQs for Professionals: Your Guide to Tailored Vacations

Our Travel FAQs for Professionals highlight how we diverge from standard packages to provide you with a vacation that mirrors your personal and professional aspirations. Whether it’s an adventure in unseen locales or relaxation in the world’s most serene spots, our team ensures your travel dreams become a reality, balancing your work commitments with the rejuvenation you deserve. 

Why Choose Us for Affordable Luxury Travel Packages?

Expertise:

Our vacation planners leverage their extensive experience and insider knowledge to offer you affordable luxury travel packages.

Customization:

From cultural excursions to adventure-packed getaways, we tailor your itinerary to match your interests.

Convenience:

We take care of all logistics, including flights, accommodations, and activities, offering you a stress-free planning experience.

Value:

Our members often find the savings on their first trip exceed their membership cost, providing affordable luxury travel packages.